Case Analyst Job at Dunhill Professional Search & Government Solutions, Fairfax County, VA

bFV2by83bFFsQysxRXNxUm5VcVllbFM3aGc9PQ==
  • Dunhill Professional Search & Government Solutions
  • Fairfax County, VA

Job Description

About the Job

The Case Analyst II plays a significant role on a fully remote team supporting case analysis and reconciliation of data from the health insurance exchange. As a Case Analyst II, you will be part of a team empowered to collect and reconcile data from several proprietary data sources and subsequently tasked with the responsibility to follow defined standard operating procedures to remediate cases for both consumers and health insurance issuers. It is essential that each Case Analyst II be able to work independently, maintaining the confidentiality of the information they encounter. A Case Analyst II must be flexible and engaged to meet daily expectations and adapt to any changes regarding casework. Furthermore, it is imperative that a successful Case Analyst II candidate be proactive, exercise good judgment, and demonstrate great initiative, as most of the cases they will be troubleshooting and resolving will be unique in nature and will necessitate extreme attention to detail. You will be trained over a two-week instructor-led virtual training course followed by a one-week job shadow.

Analysts completing 30 days of employment and remaining in good standing will receive a bonus. Analysts who stay for the duration of the assignment and remain in good standing will receive a second bonus.

Key Responsibilities:

  • Utilize your data analysis experience and skills for research, remediation, case management, and troubleshooting to support American consumers who get their health insurance through the FFE.
  • Demonstrate exceptional customer service skills when speaking with consumers via a cloud-based telephony solution to gather additional information needed to properly adjudicate their case as well as inform them of the outcome of their case.
  • Be a contributor to workflow investigations, business procedures, and process improvements.
  • Perform your duties in a dedicated secure area within your residence.
  • Work within a coordinated team but will be individually responsible to appropriately triage, adjudicate, and when necessary, escalate consumer dispute cases requiring advanced subject-matter expertise.
  • Work a continuous eight (8) hour shift between the hours of 8:00 AM and 8:00 PM Eastern Time Monday through Friday.

Required minimum qualifications:

  • Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
  • Experience following defined processes or assignments.
  • Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.

Candidates that do not meet the required qualifications will not be considered.

Preferred qualifications:

  • Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
  • Experience with complex data analytics and advanced problem solving
  • Able to work in a fast-paced environment
  • Able to remain engaged in a remote environment
  • Good written and oral communication skills
  • Able to work in a deadline-driven environment
  • Able to work overtime as required
  • Leadership may assign additional duties within the scope of the project.

Job Tags

Monday to Friday, Flexible hours, Shift work,

Similar Jobs

Flowers Foods & Subsidiaries

Production Associate - 3rd Shift Job at Flowers Foods & Subsidiaries

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the leading producers of packaged bakery goods in the United States, Flowers...

Grimco, Inc.

Warehouse Associate Job at Grimco, Inc.

 ...daily to ensure they conform to applicable OSHA standards and Grimcos Warehouse Safety Checklist. Assist couriers and delivery drivers load vehicle, verify load for accuracy, and work to maximize delivery efciency. Maintain equipment, trucks, and warehouse (e.g... 

Headway Technologies

Facilities Technician Job at Headway Technologies

TITLE: FACLITIES MAINTENANCE TECHNICIAN A SHIFT: MONDAY THRU WEDNESDAY AND EVERY OTHER THURS FROM 6AM TO 6PM C SHIFT: FRIDAY THRU SUNDAY AND EVERY OTHER THURS FROM 6AM TO 6 PM D SHIFT: FRIDAY THRU SUNDAY AND EVERY OTHER THURS FROM 6:00 PM to 6:00 AM FLSA ...

Macdonald & Company

Investment Analyst/Investment Associate Job at Macdonald & Company

Macdonald & Company are proudly partnered with a global Private Equity Real Estate firm to appoint an Investment Analyst or Associate from an Investment Banking background. The firm are a global investor and developer of commercial real estate, with their headquarters...

Wayne Community Schools

7th-12th Grade Physical Education Teacher Job at Wayne Community Schools

7th -12th Grade Physical Education Teacher Due to a retirement, Wayne Community Schools, a progressive pk-12th school district in Northeast Nebraska, is currently seeking a qualified applicant for the position of 7th-12th Grade Physical Education Teacher for the 2...