Job Description

Background

We are a provider of in-home care. Our Tulsa office is looking for a dedicated Client Care Coordinator! Comfort Keepers is under both new management and ownership. We have strong local roots, having served seniors in Oklahoma for over 15 years, and are independently owned & operated. The business is now an independently owned and operated franchise. Comfort Keepers is a nationally recognized home care provider, top brand and preferred partner to the Veterans Administration thru the Community Care Network.

About Us

At Comfort Keepers, our mission is to provide our clients with the highest level of quality of life that is achievable. We strive to treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family. We are a 24/7/365 business that enables seniors to live independently, to 'age in place.' Further, our motto is Elevating the Human Spirit - our caregiving staff (all W-2s, all CNAs) is screened for empathy and trained to engage with client, do things with them.

About the Role

The Client Care Coordinator (CCC) is a key member of the team responsible for managing client relationships and ensuring the delivery of high-quality home care services. This role acts as the liaison between clients, families, caregivers, and the office team, ensuring client satisfaction, reliability, consistency, and compliance with company policies, franchisor standards and state requirements. The CCC is the point of contact for the client & family. The coordinator plays a vital part in maintaining strong community relationships, developing partnerships with other healthcare service providers, collaborating with the nursing / clinical team (who do private duty work and case management), supporting scheduling and helping with HR and QAPI efforts. This role has a significant impact on the agency's expansion plans, employee satisfaction and our reputation if we can deliver quality care!

The Client Care Coordinator (CCC) will be part of a small, tight-knit administrative and service delivery team (<12 people statewide incl. a remote scheduler, recruiter and on-call liaison) that will:

• Handle admissions/'intake' calls and conduct in-home visits/care consultations, consult with "prospects"
• Monitor ongoing client satisfaction, address questions and resolve customer service issues
• Assist in scheduling/matching, caregiver engagement, and training
• Help interview, evaluate, and mentor caregivers
• Support community outreach efforts, attend local networking events
• Build and maintain relationships with handful of key referral sources, such as nurses, social workers, VA case managers, and discharge planners, networking and education involved
• Data entry, ensure documentation and compliance standards are met (accurate, complete)
• Serve on the after-hours / on-call phone rotation for emergencies

This is a dynamic, high-impact role that requires strong verbal communication abilities, energy, positivity, empathy, time management skills, and a heart for seniors.

What You Bring

• A background in home health, hospice, home care, assisted living, medical office administration, or social services is REQUIRED.
• Associate’s (or Bachelor’s degree) in nursing, social work, psychology, or business required.
• Knowledge of caregiving, personal experience or professionally - CNA, CMA or HHA license is a plus
• Proficient using Microsoft Office products and Teams; knowledge of scheduling systems such as ClearCare/Wellsky ideal
• Reliable vehicle, valid driver’s license, and auto insurance

Why Join Comfort Keepers?

• Competitive hourly pay (based on your education, training, work experience, etc.), potentially salaried
• Meaningful work that impacts seniors' lives every day
• Entrepreneurial ownership with supportive leadership team
• A collaborative team culture focused on excellent customer service and caregiver success
• Opportunity to grow career - wise

Ready to Enrich Lives?

If you're a compassionate, proactive problem-solver who thrives in a fast-paced, mission-driven environment—we’d love to hear from you!

Apply today and help make a difference at Comfort Keepers!

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