Job Description

Pay : $65,000/year + a full benefits package including Medical/Dental/Vision, Short-Term Disability and Life Insurance, 401k with a 4% match, 10 days PTO, 3 Paid Holidays, and an Employee Discount

Overview : Our client, a wholesale commercial bakery and distributor in Denver, is seeking a Customer Service and Office Manager to join the team! The Customer Service & Office Manager oversees the office operations and customer service team, and ensures customers receive excellent service. To be successful in this role, the Customer Service and Office Manager must be a strong leader/people manager, technologically savvy, a problem-solver, customer-service minded, and come with fresh ideas! This position reports to the VP of Sales and Operations and has 4 direct reports.

This position :

• Manages office administration
• Ensures the customer service team has resources to deliver superior service
• Ensure customer service tools and resources perform efficiently
• Troubleshoot tech issues and connect with IT support as needed
• Ensure customer needs are heard throughout the company
• Responds to feedback
• Looks for ways to improve processes and create efficiencies
• Track team's performance

Schedule : Monday - Friday, 8:00 AM - 4:30 PM (30-minute unpaid meal break) and weekends as needed (minimal)

Qualifications :

• College degree, Associates or Bachelors
• 3 + years' experience in a leadership position in customer service
• Highly proficient in Microsoft 365 and Microsoft Office Suite, especially Excel
• Strong interpersonal skills
• People management skills, including performance management
• Technologically savvy
• Excellent verbal and written communication skills
• Application of emotional intelligence in daily interactions and decision-making
• Strategic planner
• Ability to anticipate needs, multi-task, and problem solve
• Customer service oriented mindset
• Basic math skills

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