Customer Service Manager Job at J. Kent Staffing, Denver, CO

bEUvbi83MVRreSszRk0rZW5rK2ZkVnU4aGc9PQ==
  • J. Kent Staffing
  • Denver, CO

Job Description

Pay : $65,000/year + a full benefits package including Medical/Dental/Vision, Short-Term Disability and Life Insurance, 401k with a 4% match, 10 days PTO, 3 Paid Holidays, and an Employee Discount

Overview : Our client, a wholesale commercial bakery and distributor in Denver, is seeking a Customer Service and Office Manager to join the team! The Customer Service & Office Manager oversees the office operations and customer service team, and ensures customers receive excellent service. To be successful in this role, the Customer Service and Office Manager must be a strong leader/people manager, technologically savvy, a problem-solver, customer-service minded, and come with fresh ideas! This position reports to the VP of Sales and Operations and has 4 direct reports.

This position :

  • Manages office administration
  • Ensures the customer service team has resources to deliver superior service
  • Ensure customer service tools and resources perform efficiently
  • Troubleshoot tech issues and connect with IT support as needed
  • Ensure customer needs are heard throughout the company
  • Responds to feedback
  • Looks for ways to improve processes and create efficiencies
  • Track team's performance

Schedule : Monday - Friday, 8:00 AM - 4:30 PM (30-minute unpaid meal break) and weekends as needed (minimal)

Qualifications :

  • College degree, Associates or Bachelors
  • 3 + years' experience in a leadership position in customer service
  • Highly proficient in Microsoft 365 and Microsoft Office Suite, especially Excel
  • Strong interpersonal skills
  • People management skills, including performance management
  • Technologically savvy
  • Excellent verbal and written communication skills
  • Application of emotional intelligence in daily interactions and decision-making
  • Strategic planner
  • Ability to anticipate needs, multi-task, and problem solve
  • Customer service oriented mindset
  • Basic math skills

Job Tags

Temporary work, Work at office, Monday to Friday, Weekend work,

Similar Jobs

D.P. Nicoli Inc.

Welder Job at D.P. Nicoli Inc.

 ...D.P. Nicoli is currently in need of an experienced Welder in our Salt Lake City location. put your skills to work in welding, cutting, equipment repair, and fabrication. Operate top tools, forklifts, and cranes while tackling challenging projects in a hands-on, fast-paced... 

Insight Global

Security Guard Job at Insight Global

 ...Position: Security Guard Locations: Sparks, NV 89437 Pay Rate: $23.46/hour (plus supplemental 7% travel/commute bonus) Hours/Shifts: 8pm-4am, 4pm-12am, or 12am-8am (position includes weekend shifts, but guaranteed 2 consecutive days off each week) Duration:... 

Penn Creative

Senior Graphic Designer Job at Penn Creative

 ...At Penn Creative, we create compelling print and digital solutions for sophisticated clients. But were not just looking for a graphic designer. Were seeking a leader who can create exceptional design concepts and contribute to our company's growth and success. To... 

Catholic Health

Blood Bank Supervisor Job at Catholic Health

 ...Blood Bank Supervisor By growing in every aspect of patient experience and quality, Catholic Health is becoming the most preferred choice on Long Island. From the bedside to the exam room to training and safety and every human moment in between were dedicated to... 

Your Home Sold Guaranteed Realty, The Nathan Clark Team

Real Estate Sales Agent Job at Your Home Sold Guaranteed Realty, The Nathan Clark Team

 ...Year!#1 Sales Team in New England Requires Full-Time Licensed Agents All Buyer and Seller Appointments Supplied as many as you can...  ...00,000 yearly Responsibilities: Convert Buyers/Sellers to signed agreements at face-to-face appointments using our Benefits...