Job Description

We are seeking a Customer Services Representative to join our Tucson office. The role involves providing in-person and online support to taxpayers, assisting with filing, education, refund and billing inquiries, and explaining applicable state tax policies and procedures.

This position requires excellent customer service skills, attention to detail, and the ability to handle multiple forms of communication including live chat, walk-ins, phone calls, correspondence, and email.

Key Responsibilities:

• Provide assistance to taxpayers with filing, refund, and billing questions or disputes.
• Educate taxpayers on relevant tax policies, procedures, and compliance requirements.
• Research and resolve account discrepancies or issues across multiple tax types.
• Communicate professionally through walk-ins, live chat, calls, correspondence, and email .
• Document interactions and maintain accurate taxpayer records.

Qualifications:

Required:

• Minimum of 6 months of front desk or customer service experience .
• Strong communication, problem-solving, and interpersonal skills.

Preferred:

• Bilingual skills (English/Spanish highly desirable).
• Experience in a government or financial service environment is a plus.

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