Customer Service Representative Job at Russell Tobin, Lehi, UT

bDBydS9yOWVreVd4RU0yYW1VMmJlbEs3Z3c9PQ==
  • Russell Tobin
  • Lehi, UT

Job Description

Job Title: Customer Service Representative

Pay Rate: $19.35/hour

Job Type: Part-Time: Contract to Hire

Location: Lehi, UT 84043 (Hybrid – Mon and Tues Onsite)

This role includes 1.5 weeks of training to prepare you for success.

You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

  • Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
  • Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this will be an essential role at Client

Your skills include:

  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

  • 1+ years of experience in a fast paced work environment
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus

Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Part time, Work at office,

Similar Jobs

Crime Scene Resources, Inc

Forensic Chemist Job at Crime Scene Resources, Inc

 ...file preparation Requirements The Basics (Required Education and Experience) Bachelors degree in Physical, Natural or Forensic Science or related field Four years of experience in sample analysis American Board of Criminalistics Certification required... 

Callanan Industries Inc

Quarry Haul Truck Driver Job at Callanan Industries Inc

 ...future? Join our team today! Job Description Summary Truck Drivers are responsible for hauling various products to various locations on the job site....  ...and communicate well with Supervisors, Truck Drivers, Heavy Equipment Operators, and other employees Demonstrate... 

CTTX Health

Clinical Research Associate Job at CTTX Health

 ...Are you passionate about clinical research and ready to make an impact on patients' lives? We're looking for a Clinical Research Associate (CRA) to join a fast-growing biotech company (confidential) that's advancing innovative therapies in neuroscience. What You'll... 

ZRG Careers

Plant Engineer Job at ZRG Careers

 ...Plant Engineer North Monmouth, ME The Plant Engineer oversees engineering and maintenance operations, ensuring projects are executed using the most cost-effective and feasible methods. This role is responsible for facility systems, preventive maintenance, capital... 

NLB Services

Medical Staff Coordinator Job at NLB Services

The Medical Staff Coordinator is responsible for overseeing and supporting all aspects of medical staff operations, including administrative functions, credentialing, and privileging activities for providers. This position ensures that all processes align with Joint Commission...