Error Resolution Specialist
Phoenix, AZ
4 Months
Will need to be onsite for the first day (Orientation). Position will be remote after the first day.
Job Summary
Sometimes our documents can be a mystery and we are looking for people that enjoy solving problems. This position is responsible for reviewing errors, researching and analyzing information to correct tax documents and payments that require further analysis. If you like to work with a great team that collaborates, is hyper-focused on supporting the customer, and solving problems, this role is for you.
Responsibilities
• This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review.
• This position will consult a procedural manual for direction. You will be working with two systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors;
• You will be responsible for accurate and productive work in a deadline driven work setting.
Requirements
• Knowledge of: Banking credits and debits. Computer skills: Microsoft Word, Excel, Outlook, Google Suites
• Skill in: Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve . Multitasking and attention to detail. Interpersonal relationships.
• Ability to: Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions. Perform tasks with precision and speed.
• Working in a production-based environment with high accuracy and deadlines
• Computer skills- signing into email and working in multiple applications
• Working in an office setting
Required Skills : Google Suite, Banking Credits & Debits.
Other requirements: working in multiple applications in a production-based environment with standards, goals and deadlines
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