Job Description

Term: 3 month contract position

Location: Indianapolis, IN

Schedule: Monday - Friday 8:00am - 5:00pm

Receptionist Responsibilities:

• Provide a positive first impression and subsequent impressions of the company while greeting visitors and answering callers.
• Answering incoming telephone calls determines the purpose of callers, and forwards to appropriate personnel.
• Communicates with the IT team regarding any telephone/reception software issues.
• Answers routine organizational questions and provides callers with addresses, directions, and other information.
• Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.
• Oversee visitor badging processing, ensuring security process is maintained.
• Provides clerical support to HR or Facilities as needed while maintaining professional appearance in the reception area.
• Provides back-up support for various mailroom activities such as package delivery, address book set up.
• Provide fill-in support for vacation/sick time in mailroom or another part-time receptionist.
• Trains temporary or back-up receptionists and updates on any changes to processes
• Maintains a manual phone list at the front desk in case of power issues.

Qualifications

• High school diploma/GED.
• 2 years Front Desk or Customer Service experience.
• Possess excellent organization and customer service skills.
• Proficient with Outlook, Word, Excel, SAP experience a plus.
• Effective communication skills and the ability to effectively communicate with all levels of the organization.
• The successful incumbent must have a pleasant and courteous demeanor and be able to stay organized while managing multiple tasks.
• Previous experience working on computer systems with ability and desire to learn new systems required.

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