Job Description

Help Desk Specialist

Fort Worth, TX

Technology Talent Services | CornerStone Staffing

CornerStone Staffing’s Technology Talent Services division connects skilled IT professionals with environments where they can contribute immediately and grow long term. We are seeking a Help Desk Specialist who combines strong technical troubleshooting ability with a professional, customer-focused mindset. This is an opportunity to provide hands-on support across a range of technologies while becoming a key resource in maintaining operational stability and efficiency.

Position Overview:

The Help Desk Specialist is responsible for delivering responsive, efficient technical support to internal users. This includes diagnosing and resolving a wide range of hardware, software, and network-related issues, contributing to system improvements, and helping lead support team functions. You’ll also participate in improving SLA performance and service delivery processes.

Key Responsibilities:

Technical Support and Troubleshooting

• Respond to and resolve incoming technical issues related to desktops, laptops, applications, and mobile devices
• Troubleshoot system problems independently and escalate as necessary using defined escalation procedures
• Support Windows and macOS operating systems, Microsoft Office Suite, and common enterprise tools

Incident Management and SLA Ownership

• Maintain full ownership of assigned tickets through resolution
• Accurately document solutions and updates in systems like Jira or other ticketing tools
• Contribute to ticket assignment rotation and team adherence to SLAs

Team Collaboration and Process Improvement

• Work cross-functionally with internal IT teams and Cybersecurity to address infrastructure or user-impacting issues
• Communicate clearly and professionally with internal stakeholders regarding progress, resolution steps, and impact
• Provide feedback to improve system usability and recommend process enhancements

End-User Support and Training

• Assist users with onboarding, application training, and device usage
• Lead support for standard IT deployments such as new software rollouts or policy changes
• Serve as a go-to resource for recurring system or application questions

Reporting and Documentation

• Maintain accurate records of all support activities and contribute to regular reporting
• Help develop knowledgebase documentation and standard support materials

System Maintenance and Infrastructure Support

• Support network and desktop preventive maintenance efforts including backups, updates, and antivirus checks
• Perform cable management, basic LAN/WAN configuration support, and coordinate with vendors or higher-tier techs as needed

Other Responsibilities

• Assist with equipment setup, office moves, and user support for onsite IT needs
• Perform other support-related tasks as assigned by IT leadership

Candidate Requirements:

Experience

• 3 to 4 years of professional Help Desk or IT Support experience
• Demonstrated success in a hybrid support role covering software, hardware, network, and user assistance

Technical Proficiency

• Knowledge of TCP/IP, LAN/WAN, Active Directory, Group Policy, DNS, and proxy services
• Experience supporting Microsoft Windows, macOS, Microsoft Office, and mobile operating systems (Android, iOS, ChromeOS)
• Familiarity with enterprise applications like Jira, Confluence, Adobe products
• Hands-on exposure to virtual environments such as VMware Horizon is a plus
• Strong understanding of desktop security, antivirus, backups, and encrypted systems

Professional Skills

• Excellent communication skills and professionalism in user interactions
• Ability to work independently and manage multiple tasks effectively
• Strong attention to detail and ability to prioritize in a fast-paced environment
• Demonstrated ability to contribute to a team culture centered on customer service and accountability

Education

• High school diploma required
• Bachelor’s degree preferred or equivalent technical training/certifications

Why Work With CornerStone Technology Talent Services:

We connect IT professionals with the kind of opportunities that align with their skill set, values, and long-term goals. Our team understands technology environments inside and out. We don’t just match résumés — we match motivation, technical alignment, and cultural fit. Whether you’re looking for your next challenge or a new home for your tech career, we’re ready to advocate for your success.

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