Job Description

Care Logistics, a Jackson Healthcare company located in Alpharetta, GA, is seeking a detail-oriented and collaborative Interface Engineer to join our Integrated Solutions team. This role is responsible for the design, development, delivery, and support of new and existing hospital system interfaces. This role is pivotal in ensuring seamless integration across clinical, operational, and digital systems, contributing to improved patient care and operational efficiency. The ideal candidate will have experience with HL7 messaging, interface engines (e.g., Rhapsody), and healthcare IT systems, and will thrive in a fast-paced, client-focused environment.

ESSENTIAL RESPONSIBILITIES :

• Collaborate with internal teams and client stakeholders to gather requirements and deliver interface solutions to support hospital operations and clinical workflows.
• Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high level information to details, and distinguish user requests from underlying business problems/needs
• Develop and execute interface test plans to validate the code developed by Care Logistics and customer interface resources
• Participate and co-lead integration interviews and discussions, internal teams and external customers.
• Troubleshoot and resolve interface issues in development, test, and production environments.
• Participate in go-live support and post-implementation optimization.
• Develop and maintain internal and external documentation including interface design guides and flow diagrams.
• Support transition-to-support processes and knowledge transfer to the support team.
• After hours on-call support.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in interface development, preferably in healthcare IT.
• Proficiency in HL7 standards and interface engines (Rhapsody preferred), and JavaScript.
• Experience with FHIR standards and FHIR integrations.
• Strong problem-solving, documentation and communication skills.
• Experience with Agile methodologies and change management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluency with all Microsoft Office products, including Outlook, PowerPoint, Word, Excel skills

PREFERRED

• Experience with EHR systems (e.g., Epic, Cerner, Meditech).
• Rhapsody certified.
• 2+ years experience with JavaScript.
• 2+ years experience in interfacing ADTs, Order Entry, Radiology Orders and Scheduling messages
• Comfort with a hospital’s operational flow a strong plus (ie Patient Points of Entry for Admission, Processes for Transfer and Discharge of a Patient, as well as Order Entry flow)
• Familiarity with SQL for database research purposes.
• XML, XSD, JSON experience is a plus.
• Knowledge of hospital operations and clinical workflows.

KNOWLEDGE, SKILLS, AND ABILITIES :

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

TRAVEL REQUIREMENTS & WORKING CONDITIONS :

• 10-20% travel required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

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