Job Description

Responsibilities:

Shipment Planning & Coordination

• Provide accurate and timely freight quotes with a focus on securing the best possible pricing and service level.
• Plan, schedule, and monitor inbound and outbound shipments to meet both customer delivery requirements and internal priorities.
• Coordinate logistics for final product delivery, ensuring on-time, damage-free arrivals to construction job sites and other destinations.
• Manage end-to-end customer communication related to shipments, including pre-shipment confirmation of delivery details and site readiness, as well as post-delivery follow-ups to ensure successful receipt and customer satisfaction.

Carrier & Broker Management

• Build and maintain strong relationships with freight carriers and brokers to ensure cost-effective and reliable transportation solutions.
• Monitor carrier performance, including pickup and delivery compliance, and address any issues proactively.

Communication & Internal Collaboration

• Partner closely with in-house support teams to ensure clear communication of shipment timelines and customer expectations.
• Liaise with the Warehouse Shipping Manager to align daily pickups, deliveries, and shipping priorities.

Tracking, Reporting & Claims

• Track all shipments across multiple channels and ensure visibility for internal teams and customers.
• Manage freight claims and ensure timely resolution of damage/loss issues.
• Maintain organized and accurate records of all shipping and logistics activities.
• Generate regular reports for leadership, including freight cost analysis, margin tracking, and KPI performance.

Process Optimization & Support

• Identify and implement tools or systems to improve freight visibility and communication throughout the sales and shipping process.
• Conduct regular freight cost reviews to identify opportunities for savings and improved margins.
• Support the ongoing development of logistics policies, procedures, and best practices.

Qualifications

• Bachelor's degree preferred, ideally in Logistics, Supply Chain Management, or a related field. Equivalent industry experience will be considered in lieu of a degree.
• Minimum of 4 years' experience in transportation, logistics coordination, dispatching, carrier management, freight operations, or similar roles.
• Prior experience handling shipments to construction job sites or transporting wood/building products strongly preferred.
• Familiarity with Transportation Management Systems (TMS); hands-on experience preferred.
• Proven ability to manage multiple shipments and priorities in a fast-paced environment.
• Strong customer service mindset with experience communicating directly with clients about logistics expectations.
• Detail-oriented with a focus on accuracy, follow-through, and documentation.
• Proficiency in Microsoft Office (especially Excel) and other logistics or ERP systems a plus.

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