Job Description

JOB SUMMARY

Responsible for supporting the ACE teams automated and manual processes related to the Air Promotion, Air analysis and various operational task assignments with the goal of maximizing net ticket revenue for all assigned markets.

DUTIES & RESPONSIBILITIES

• Responsible for ensuring all flights itineraries align with the Air Service Standards.
• Maintain a strong quality assurance over the middleware automated and manual processes.
• Review flight recommendations in the GDS platform (Sabre) to select the most economical fare-based on services standards and vessel arrival/departure times.
• Utilize the middleware platform to identify air cost and routing availability to provide cost favorability and an exceptional guest experience.
• Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to guests.
• Assist with adjustments/rebooking of flight itineraries as needed.
• Contact guests/travel agents to offer alternate gateways/flight options as needed.
• Action all Salesforce tasks including but not limited to ticketing, escalations, guest call back etc.
• Responsible for the actioning of pre-ticketing and post ticketing reports within 24 hours.
• Perform regression & user acceptance testing for all Cruise and Air related applications.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Associate's Degree

FIELD(S) OF STUDY: or any equivalent combination of relevant background and work experience.

EXPERIENCE

• Minimum 2 years' experience with a cruise line/tour operator and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.

COMPETENCIES/SKILLS

• Strong analytical skills to research and resolve discrepancies.
• Knowledge of or ability to learn revenue management concepts, tools and strategies.
• Intermediate level proficiency with Microsoft Office.
• Ability to manage multiple responsibilities at once.
• Must be able to thoroughly document work as needed.
• Must be detail oriented and have an ability to work effectively in a team-based environment.
• Possess excellent written and verbal communication skills.
• Extensive process knowledge of GDS systems, preferably Sabre.
• Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways & hubs.

CERTIFICATIONS/LICENSES

• Travel Agency School Certification

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