Patient Representative Job at Insight Global, Boston, MA

bEV6ditibFduQ1N3Rk02ZG0wdWJlbE8vakE9PQ==
  • Insight Global
  • Boston, MA

Job Description

Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.

Duration:

  • 6-month contract to hire (Potential extension after 6 months)

Schedule:

  • Monday-Friday
  • 8AM-5PM
  • Hybrid
  • Full-Time schedule (Can't change the schedule so you can leave earlier or start later)

Must Haves:

  • Demonstrates experience in a professional work environment (any industry)
  • Strong customer service orientation with a commitment to patient or client satisfaction
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks with urgency, flexibility, and attention to detail
  • Eagerness to learn, adapt, and grow within a dynamic healthcare setting
  • New Grads are encouraged to apply!

Plusses:

  • Prior experience in a patient-facing or healthcare-related role
  • Exposure to scheduling or administrative coordination
  • Previous experience in a hospital or healthcare environment

Compensation:

$23/hr to $25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Full time, Contract work, Monday to Friday,

Similar Jobs

Compunnel Inc.

Professional Driver-- GOSDC5687750 Job at Compunnel Inc.

 ...designated timeframes. Work effectively both independently and with in-vehicle partners (passenger operators). Adhere to all security protocols for test vehicles and immediately report any security concerns to the drive supervisor. Assist with broader... 

High Hotels Ltd.

Dual Hotel Housekeeping Manager Job at High Hotels Ltd.

 ...you ready To Spread Joy Through Hospitality? The Courtyard by Marriott and SpringHill Suites in Ewing, NJ is looking for a Dual Housekeeping Manager. Dual Housekeeping Managers for High Hotels, LLC are responsible for the efficient operations of all phases of the... 

Story

Junior Interior Designer | Denver, CO Job at Story

 ...We are looking for a Junior Interior Designer to join our Denver-based design team. This role is ideal for an early-career designer who is eager to learn, highly motivated, and excited to grow within a fast-paced, collaborative design-build environment. This position... 

Honey Health

Senior Software Engineer - AI Agent Infrastructure (Healthcare) Job at Honey Health

 ...About Honey Health Honey Health is the all-in-one AI back office for primary and specialty care. Our AI agents autonomously handle core back-office jobs, such as aggregating patients data, processing orders and prescriptions, automating prior authorizations, triaging... 

Tekgence Inc

Powertrain Controls Engineer Job at Tekgence Inc

 ...Experience in designing, developing, and validating control systems for vehicle powertrain components such as engines, transmissions using Matlab Simulink. Understanding of control algorithm and calibration of engine parameters. Experience for System integration...