Job Description

Customer Portals, Mobile Applications & Strategic Integrations

Job Purpose:

The Product Owner is responsible for the success of customer-facing digital products by maximizing value for users and stakeholders. This role owns the product vision, roadmap, and backlog for customer portals, mobile applications, and related platform integrations. The Product Owner works closely with cross-functional teams to ensure products deliver intuitive, responsive, and high-quality user experiences while supporting strategic business objectives.

[ PLEASE READ: We are only considering local candidates at this time, if you are not in the Tampa area and available for a immediate in person interview your application will not be considered]

Responsibilities and Associated Duties:

Define and maintain the product vision and roadmap:

The Product Owner is responsible for defining the overall vision for customer-facing products, including portals, mobile applications, and strategic integrations. This includes developing and maintaining a roadmap that balances customer experience, operational efficiency, and long-term platform scalability.

Gather and prioritize user requirements:

The Product Owner works with internal stakeholders, customers, and partners to understand needs, pain points, and opportunities. These inputs are translated into clear, prioritized product requirements based on user value, business impact, and technical feasibility.

Create and manage the product backlog:

The Product Owner owns the product backlog and ensures it remains aligned with the product vision and roadmap. This includes writing clear, developer-ready user stories, epics, and acceptance criteria, with appropriate UI, UX, and responsive design guidance.

Collaborate with the cross-functional team to develop and deliver the product:

The Product Owner works closely with Engineering, QA, Design, Data, and Operations teams to define sprint scope, clarify requirements, review completed work, and provide ongoing feedback to ensure delivery meets business and user expectations.

UI mockups and user experience design:

The Product Owner is responsible for creating and maintaining UI mockups, wireframes, and interaction flows using tools such as Figma . This includes leveraging common UI framework components and design system patterns used by development teams, and applying core responsive design principles to ensure exceptional experiences across mobile, tablet, and desktop devices.

Conduct user research and analysis:

The Product Owner conducts or supports user research activities to better understand user behavior and needs. Findings are analyzed and incorporated into product decisions, prioritization, and continuous improvement efforts.

Measure and track product performance:

The Product Owner defines and monitors product performance metrics including adoption, usability, stability, and customer satisfaction. Insights from data are used to refine the product roadmap and identify improvement opportunities.

Strategic integrations and partnerships:

The Product Owner provides product ownership for select software partnerships and platform integrations, including AI-enabled capabilities. This includes defining integration use cases, supporting partner onboarding, and ensuring integrations align with platform standards and customer experience goals.

Communicate with stakeholders about product vision, roadmap, and progress:

The Product Owner communicates regularly with stakeholders at all levels, providing updates on product direction, roadmap status, delivery progress, and risks. Clear communication ensures alignment and informed decision-making.

Key Duties:

• Define and maintain the product vision and roadmap

• Gather and prioritize user requirements

• Create and manage the product backlog

• Collaborate with cross-functional teams to develop and deliver products

• Create UI mockups and responsive experience designs using tools such as Figma

• Conduct user research and analysis

• Measure and track product performance

• Communicate with stakeholders about product vision, roadmap, and progress

• Support QA teams to ensure product delivery meets business and user expectations

Measures of Success:

• Stability and reliability of customer-facing technology platforms

• Clear, achievable, and well-communicated product roadmaps

• Delivery of intuitive, responsive, and high-quality user experiences

• Early identification and communication of risks and dependencies

• Positive stakeholder and customer feedback on product usability and value

Knowledge, Experience and Skill Requirements:

General:

• Bachelor’s degree or equivalent work experience in Product Ownership or a related field

• 3+ years of experience in a Product Owner, Product Manager, or similar role

• Demonstrated experience owning customer-facing digital products

• Strong communication, critical thinking, and documentation skills

• Proven ability to lead initiatives from concept through delivery

• Ability to translate complex business requirements into functional and UX-informed designs

• Ability to articulate technical concepts to both technical and non-technical stakeholders

• Understanding of Agile development practices

• Understanding of cloud technologies and system integrations

• Experience working on cross-functional teams

• Ability to navigate technology transformation during business growth

• Strong desire for continued learning and professional growth

Technical:

• Demonstrable experience creating UI mockups and interaction flows using Figma or similar tools

• Strong understanding of UI frameworks, component-based design systems, and responsive design principles

• Experience working with product development tools and Agile methodologies

• Experience with data analysis, reporting, or product metrics

• Experience collaborating with Engineering, QA, Design, and Data teams

• Experience working with stakeholders at all organizational levels

• Experience in eCommerce, customer portals, mobile applications, or platform integrations is a plus

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